Term & Conditions
For room reservations,
please call +66 076 363 050, +66 076 363 099.
Email: [email protected]
By proceeding with the reservation you accept and agree with Woraburi Phuket Resort & Spa that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:
RATES AND DEPOSIT
- The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
- Rates quoted are in Thai Baht.
- Rates based on single or double occupancy.
- Rates are inclusive of 10% Service Charge and prevailing government tax.
- The maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. A THB 1,000 fee will be charged for each additional adult staying in any room or suite. Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Fees apply should a rollaway bed be required. Please contact the hotel for more information.
- A valid credit card or a cash sum of THB 3,000 (or equivalent currency) will be taken at check in as a security deposit, this will be returned during the check out.
- In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
CHECK-IN AND CHECK-OUT TIME
- Check-in time is from 2:00pm and check-out time is by 12:00am.
- A valid government-issued identification or passport is required at check-in.
EARLY ARRIVAL AND LATE DEPARTURE
- Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
- Late check-outs are available on request subject to room availability and occupancy level.
- Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.
CREDIT CARD CONFIRMATION
- A valid credit card is required for all reservations to secure your reservation.
- The Hotel reserves the right to either charge or pre-authorize the provided credit cards up to the full reservation amount at point of reservation.
- Non-valid credit cards will result in automatic cancellation of the reservation.
- You may pay by credit card or cash upon arrival.
- The Hotel accepts Visa, Mastercard, American Express, and JCB credit cards.
- The same credit card MUST be presented to hotel staff at the time of check-in, along with a valid photo ID with matches the name on the credit card.
- Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.
1 April – 31 October:
Cancellation of and/or amendments to your reservation must be made 3 days hours prior to your arrival date. In the event of a change or cancellation of the reservation, a cancellation fee of 100% of the total price of the reservation will be charged. In the event of no-show, the total price of the reservation will be charged.
1 November - 20 December and 11 January - 31 March:
Cancellation of and/or amendments to your reservation must be made 14 days hours prior to your arrival date. In the event of a change or cancellation of the reservation, a cancellation fee of 100% of the total price of the reservation will be charged. In the event of no-show, the total price of the reservation will be charged.
21 December to 10 January:
Cancellation of and/or amendments to your reservation must be made 21 days hours prior to your arrival date. Cancellation or amendment made within 21 days of arrival will incur a cancellation fee of one night's room charge. In the event of no-show, the total price of the reservation will be charged.